Florista Haze delivers between 10am - 6pm Monday to Saturday.

Please call to arrange any deliveries on Sunday. Surcharges applies.

Deliveries for Saturdays and Sundays should be placed at least 24hrs prior, in case of any events held on the weekends.

Same day deliveries in Emerald are Mondays to Fridays, and are placed before 2pm. 

Orders for out skirts of Emerald are to be made by 11am for same day delivery.

If you have missed any cut off times, please call, and we will do our best to make it happen for you.

If a delivery is unavailable on a certain day, we will contact you asap. We will see if it's possible to organise another date, or if required, process a refund to your PayPal, or credit card.

If no one is home to receive the product, it will be left in a safe shaded spot.

If we can not leave it somewhere safe, or were unable to go onto the property due to aggressive dogs, or locked gate, or if incorrect information has been provided, we will try and call. If still unsuccessful, we will return to the shop with the product. 

You can organise a pick up, or redelivery.

If no one is home, and the product includes alcohol, please note that it will be brought back to the shop, even if someone is home, but under the legal age of 18.

Florista Haze accepts no responsibility for delivered items that are handed to front desk/reception etc.

Substitution Policy:

All products are subject to availability.

We reserve the right to substitute some of the content, or packaging with an item equal to, or greater value.